Pengaruh Kualitas Pelayanan dan Penjualan Personal Terhadap Kepuasan Nasabah Serta Dampaknya Terhadap Loyalitas Nasabah pada BANK BTPN Cabang Tangerang

AJI, INDRA KUSUMA (2015) Pengaruh Kualitas Pelayanan dan Penjualan Personal Terhadap Kepuasan Nasabah Serta Dampaknya Terhadap Loyalitas Nasabah pada BANK BTPN Cabang Tangerang. S2 thesis, Universitas Mercu Buana.

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Item Type: Thesis (S2)
Call Number CD: CD/551. 15 028
Call Number: TM/51/16/008
NIM: 55112120021
Uncontrolled Keywords: Kualitas pelayanan, penjualan personal, kepuasan nasabah, loyalitas nasabah
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Admin Perpus UMB
Date Deposited: 13 Dec 2015 11:27
Last Modified: 08 May 2017 04:20
URI: http://repository.mercubuana.ac.id/id/eprint/7682

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