AJI, INDRA KUSUMA (2015) Pengaruh Kualitas Pelayanan dan Penjualan Personal Terhadap Kepuasan Nasabah Serta Dampaknya Terhadap Loyalitas Nasabah pada BANK BTPN Cabang Tangerang. S2 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CD/551. 15 028 |
| Call Number: | TM/51/16/008 |
| NIM/NIDN Creators: | 55112120021 |
| Uncontrolled Keywords: | Kualitas pelayanan, penjualan personal, kepuasan nasabah, loyalitas nasabah |
| Subjects: | 300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 332 Financial Economics, Finance/Ekonomi Keuangan dan Finansial, Ekonomi Biaya dan Pembiayaan > 332.1 Banks/Bank, Perbankan 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 13 Dec 2015 11:27 |
| Last Modified: | 15 Sep 2025 04:15 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/7682 |
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