ROESDIATI, DOMINICA (2015) PENGARUH PROFESIONALITAS DAN MOTIVASI KERJA TERHADAP KUALITAS PELAYANAN KEPABEANAN STUDI KASUS PADA KPPBC TIPE MADYA PABEAN A TANGERANG. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
|
Text (Cover)
COVER.pdf Download (443kB) | Preview |
|
|
Text (Abstrak)
ABSTRACT.pdf Download (126kB) | Preview |
|
![[img]](https://repository.mercubuana.ac.id/style/images/fileicons/text.png) |
Text (Bab 1)
BAB I.pdf Restricted to Registered users only Download (158kB) |
|
|
Text (Bab 2)
BAB II.pdf Restricted to Registered users only Download (205kB) |
|
|
Text (Bab 3)
BAB III.pdf Restricted to Registered users only Download (304kB) |
|
|
Text (Bab 4)
BAB IV.pdf Restricted to Registered users only Download (278kB) |
|
|
Text (Bab 5)
BAB V.pdf Restricted to Registered users only Download (334kB) |
|
|
Text (Bab 6)
BAB VI.pdf Restricted to Registered users only Download (142kB) |
|
|
Text (Lampiran)
LAMPIRAN.pdf Restricted to Registered users only Download (593kB) |
Abstract
The purpose of this study was to determine and analyze the effect of variable employee professionalism and motivation of employees working on the quality of customs services in the Office of Surveillance and Customs and Excise Type Madya A Tangerang either partially or simultaneously. This study used a survey method with the correlational approach. The samples were respondents as many as 79. Processing of the data is processed by using SPSS version 21. Results showed that employee professionalism and motivation of employees working simultaneously affect the quality of customs services. Thus gathering professionalism of employees and employee motivation partially affect the quality of customs services. Keywords: Professionalism, Work Motivation, Quality of Service Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis pengaruh variabel profesionalitas pegawai dan motivasi kerja pegawai terhadap kualitas pelayanan kepabeanan pada Kantor Pengawasan dan Pelayanan Bea dan Cukai Tipe Madya Pabean A Tangerang baik secara parsial maupun simultan. Penelitian ini menggunakan metode survei dengan pendekatan korelasional. Jumlah sampel yang menjadi responden sebanyak 79. Pengolahan data diproses dengan menggunakan program SPSS versi 21. Hasil penelitian menunjukkan bahwa profesionalitas pegawai dan motivasi kerja pegawai secara simultan berpengaruh terhadap kualitas pelayanan kepabeanan. Demikian pulan profesionalitas pegawai dan motivasi kerja pegawai secara parsial berpengaruh terhadap kualitas pelayanan kepabeanan. Kata Kumci: Profesionalitas, Motivasi Kerja, Kualitas Pelayanan
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CDT-551-15-058 |
| Call Number: | TM/51/15/232 |
| NIM/NIDN Creators: | 55112320054 |
| Uncontrolled Keywords: | Profesionalitas, Motivasi Kerja, Kualitas Pelayanan, msdm, manajemen sumber daya manusia |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 28 May 2015 13:30 |
| Last Modified: | 28 Jun 2022 07:27 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/7577 |
Actions (login required)
 |
View Item |
