PENERAPAN METODE DMAIC UNTUK MENURUNKAN CLAIM PADA PIN,BOLT M8 DI PT GARUDA METALINDO TBK

DWIJAYA, MOHAMAD HANAFIAH (2020) PENERAPAN METODE DMAIC UNTUK MENURUNKAN CLAIM PADA PIN,BOLT M8 DI PT GARUDA METALINDO TBK. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

PT Garuda Metalindo Tbk. is a private company that produces automotive component products, namely fasteners. Various types of high quality fasteners products are produced for the needs of the automotive industry sector, as well as non-automotive industries such as heavy equipment, infrastructure, electronics and furniture industries. Not only domestic products, PT Garuda Metalindo Tbk. also marketed in the international market which has reached Asia, Europe and America. Products of PT. Garuda Metalindo Tbk. itself consists of Bolt, Nut, Rivet, Collar, Screw. Pin, Bolt (Cal R2) M8x37.6mm are the most claimed product which dominate the diameter groove on the Pin, Bolt (Cal R2) M8x37.6mm. The process of making Pin, Bolt (Cal R2) M8x37.6mm starts from the Forming, Machining, Thread Rolling and Electro Painting sections. The use of the DMAIC method aims to eliminate production defects, reduce the percentage of customer claims and eliminate unnecessary costs . The use of the DMAIC method in this report resulted in a reduction in customer claims that occurred by 80.98% for Pin Bolt m8 products with the use of jigs in the machining process. Key word :quality improvement , DMAIC, six sigma PT Garuda Metalindo Tbk. merupakan sebuah perusahaan swasta yang memproduksi produk komponen otomotif yaitu fasteners (pengikat). Berbagai jenis produk fasteners berkualitas tinggi di produksi untuk kebutuhan di sektor industri automotive, maupun industri non-automotive seperti industri alat berat, infrastruktur, elektronik dan furnitur. Tidak hanya dalam negeri (domestik) produk PT Garuda Metalindo Tbk. juga dipasarkan di pasar internasional yang telah merambah di Asia, Eropa dan Amerika.Produksi dari PT. Garuda Metalindo Tbk. sendiri terdiri dari Bolt, Nut, Rivet, Collar, Screw. Pin,Bolt (Cal R2)M8x37.6mm merupakan produk yang mengalami claim terbanyak dengan jenis claim dominan mengenai diameter groove pada Pin,Bolt (Cal R2)M8x37.6mm . Proses pembuatan Pin,Bolt (Cal R2)M8x37.6mm dimulai dari bagian Forming, Machining, Thread Rolling dan Electro Painting. Penggunaan metode DMAIC Memiliki tujuan untuk, menghilangkan cacat produksi, menurunkan persentase claim customer dan mehilangkan biaya yang tidak dibutuhkan. Penggunaan metode DMAIC pada laporan ini didapat hasil berupa penurunan claim customer yang terjadi sebanyak 80,98% pada produk Pin Bolt m8 dengan penggunaan jig pada proses machining. Kata Kunci : Perbaikan Kualitas, DMAIC, Six Sigma

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