AKA, TAMI (2015) UPAYA PENINGKATAN KEPUASAN PELAYANAN JASA DI PT. XYZ DENGAN PENDEKATAN SERVQUAL- SIX SIGMA. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
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| Call Number CD: | FT/IND. 15 108 |
| NIM/NIDN Creators: | 41610120016 |
| Uncontrolled Keywords: | Dimensi Pelayanan, GAP, ServQual-Six Sigma, Diagram Sebab-Akibat |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 21 Jun 2015 16:05 |
| Last Modified: | 30 May 2022 13:38 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/7042 |
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