ANALISIS KEPUASAN PELANGGAN DI PT. X DENGAN METODE SERVICE QUALITY (Studi Kasus di Perusahaan Asuransi Kerugian Kelas Bisnis Kendaraan)

ASTUTI, FERIDINA WIDI (2015) ANALISIS KEPUASAN PELANGGAN DI PT. X DENGAN METODE SERVICE QUALITY (Studi Kasus di Perusahaan Asuransi Kerugian Kelas Bisnis Kendaraan). S1 thesis, Universitas Mercu Buana.

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Item Type: Thesis (S1)
Call Number CD: FT/IND. 15 065
NIM/NIDN Creators: 41613110014
Uncontrolled Keywords: Kepuasan pelanggan, SERVICE QUALITY, asuransi, IPA diagram
Divisions: Fakultas Teknik > Teknik Industri
Depositing User: Admin Perpus UMB
Date Deposited: 28 Feb 2015 13:16
Last Modified: 15 Jun 2022 02:38
URI: http://repository.mercubuana.ac.id/id/eprint/7000

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