ASTUTI, FERIDINA WIDI (2015) ANALISIS KEPUASAN PELANGGAN DI PT. X DENGAN METODE SERVICE QUALITY (Studi Kasus di Perusahaan Asuransi Kerugian Kelas Bisnis Kendaraan). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 15 065 |
| NIM/NIDN Creators: | 41613110014 |
| Uncontrolled Keywords: | Kepuasan pelanggan, SERVICE QUALITY, asuransi, IPA diagram |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 28 Feb 2015 13:16 |
| Last Modified: | 15 Jun 2022 02:38 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/7000 |
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