ASTUTI, FERIDINA WIDI (2015) ANALISIS KEPUASAN PELANGGAN DI PT. X DENGAN METODE SERVICE QUALITY (Studi Kasus di Perusahaan Asuransi Kerugian Kelas Bisnis Kendaraan). S1 thesis, Universitas Mercu Buana.
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Item Type: | Thesis (S1) |
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Call Number CD: | FT/IND. 15 065 |
NIM/NIDN Creators: | 41613110014 |
Uncontrolled Keywords: | Kepuasan pelanggan, SERVICE QUALITY, asuransi, IPA diagram |
Divisions: | Fakultas Teknik > Teknik Industri |
Depositing User: | Admin Perpus UMB |
Date Deposited: | 28 Feb 2015 13:16 |
Last Modified: | 15 Jun 2022 02:38 |
URI: | http://repository.mercubuana.ac.id/id/eprint/7000 |
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