AGUSTINA, INDAH (2016) ANALISA DAN IMPROVEMENT KEPUASAN NASABAH TERHADAP LAYANAN COSTUMER SERVICE PT BANK XYZ MENGGUNAKAN PENDEKATAN METODE SERVQUAL (STUDI KASUS PADA KANTOR CABANG XYZ). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
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| Call Number CD: | FT/IND. 16 060 |
| NIM/NIDN Creators: | 41614120086 |
| Uncontrolled Keywords: | Service, Expectation, Performance |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 10 Sep 2016 16:57 |
| Last Modified: | 28 Apr 2017 02:33 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/6551 |
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