ANALISA DAN PERANCANGAN SISTEM INFORMASI PELAYANAN JASA BENGKEL SERVICE MOTOR ONLINE BERBASIS WEB

SAPUTRA, YANDHIKA (2020) ANALISA DAN PERANCANGAN SISTEM INFORMASI PELAYANAN JASA BENGKEL SERVICE MOTOR ONLINE BERBASIS WEB. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

Motorbikes have been known in Indonesia since 1893, for the people of motorbikes they are still cheap and easy transportation in both urban and rural areas. The number of millions of motorcycle population requires routine maintenance or service so that the motorbike remains excellent. The more motorcycle users in Indonesia, the more non-official workshops that appear, for service providers, to be able to compete with other service providers must always maintain the quality of services provided. Motorbike repair shops are one of the industries which provide services for repairs, tunings, or even providing availability of parts to the customer. Punctuality is one of the most important factor to every users that uses this kind of service. Nowadays, most of the repair shops provide several means to book and to make a reservation for most customer's intended services. But, they are done manually by the management, either by direct visits or by call. This will gradually become a tedious task and requires meticulous bookkeeping to track a huge numbers of reservations. This research was done as an attempt to develop a responsive web-based system, starting from its basic infrastructure analysis, built in PHP with standard MySQL database system. The result of this development is intended to cater and accommodate the needs of customers for reserving services ahead as well as to find the nearest, most suitable shops for their appointments automatically. All of this system functionalities are working as intended according to black box testing method. Keywords: Repair Shops, Reservation, Service, Web Sepeda motor di kenal di Indonesia sejak tahun 1893, bagi masyarakat sepeda motor masih menjadi alat transportasi yang murah dan mudah baik di perkotaan maupun pedesaan. Angka jutaan dari populasi kendaraan sepeda motor membutuhkan perawatan atau servis rutin agar motor tetap prima. Semakin banyak pengguna sepeda motor di Indonesia, semakin banyak pula bengkel-bengkel non resmi yang bermunculan, bagi penyedia jasa, untuk dapat bersaing dengan penyedia jasa yang lain harus selalu menjaga kualitas pelayanan yang diberikan. Bengkel merupakan salah satu fasilitas usaha yang menyediakan jasa perbaikan purna jual kepada konsumen. Saat ini banyak pihak pengelola bengkel yang menyediakan layanan reservasi service kendaraan untuk melayani pelanggan, namun hingga saat ini reservasi ditangani pengelola bengkel secara manual. Pencatatan secara manual sangat menyulitkan pihak bengkel ketika harus memberikan sebuah informasi kepada pelanggan perihal jadwal service. Penelitian ini membangun sebuah aplikasi reservasi service untuk bengkel sepeda motor berbasis web. Aplikasi ini telah didukung web responsive design. Aplikasi yang dihasilkan mengakomodasi kebutuhan banyak bengkel untuk menyediakan layanan reservasi service. Melalui aplikasi ini, pihak bengkel dapat melakukan manajemen layanan reservasi service, pihak pelanggan dapat memilih bengkel yang tersedia berdasarkan jarak terdekat pelanggan ke bengkel dan pelanggan dapat juga memilih hari dan jam reservasi yang diinginkan. Berdasarkan hasil pengujian menggunakan metode black box, keseluruhan fungsionalitas aplikasi ini telah dapat berjalan dengan baik. Kata kunci : Bengkel, Reservasi, Service, Web

Item Type:	Thesis (S1)
Call Number CD:	FIK/SI. 20 111
NIM/NIDN Creators:	41816010135
Uncontrolled Keywords:	Bengkel, Reservasi, Service, Web
Subjects:	000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 004 Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 004 Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika > 004.6 Interfacing and Communications/Tampilan Antar Muka (Interface) dan Jaringan Komunikasi Komputer 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 006 Special Computer Methods/Metode Komputer Tertentu > 006.7 Multimedia Systems/Sistem-sistem Multimedia > 006.75 Social Multimedia/Multimedia Social 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 006 Special Computer Methods/Metode Komputer Tertentu > 006.7 Multimedia Systems/Sistem-sistem Multimedia > 006.75 Social Multimedia/Multimedia Social > 006.752 Blogs/Blog, Web Blog
Divisions:	Fakultas Ilmu Komputer > Sistem Informasi
Depositing User:	Dede Muksin Lubis
Date Deposited:	06 Jul 2022 02:21
Last Modified:	06 Jul 2022 02:21
URI:	http://repository.mercubuana.ac.id/id/eprint/64526

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