KURNIA, SHANTY FAIZATY (2011) TINGKAT PENERAPAN TOTAL QUALITY MANAGEMENT UNTUK FUNGSI AUDIT INTERNAL PADA PERUSAHAAN GARMEN. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
This study aims to test the application of Total Quality Management for the internal audit function on a garment company. Object of this study is the garment company in PT. A. Identify the problem is still low level of implementation on TQM for internal audit and the relationship of TQM on the seven factors for internal audits at each level. Formulation of the problem of how to increase the level of implementation of TQM for internal audit at the company's garment until satisfy customers. This study is a quantitative study with seven TQM factors (X) and the internal audit function (Y). Seven TQM factors leadership management, resource management, education and training, measurement and feedback, Continuous improvement, supplier quality management, systems and processes, and work environment and cultures. its own indicator. Data obtained from the 600 questionnaire in the population, sample have 152 respondents, consisting of three levels of board level, middle level / managers and supervisors and executive level management / operators and employees of the executive. Analyze data using SPSS one-way ANOVA, reliability and validity. The results of TQM implementation level for the internal audit function at every level of the same garment company and running the joint - the same although there are different with each level of the test above. Keywords: TQM, leadership management. Penelitian ini bertujuan menguji tingkat penerapan Total Quality Management untuk fungsi audit internal pada perusahaan garmen. Obyek penelitian ini adalah perusahaan garmen PT. A. Identifikasi masalah tingkat penerapan masih rendah pada TQM untuk audit internal dan hubungan TQM pada tujuh faktor untuk audit internal pada setiap level. Rumusan masalah bagaimana tingkat penerapan meningkat pada TQM untuk audit internal pada perusahaan garmen sehingga memuaskan pelanggan. Penelitian ini merupakan penelitian kuantitatif dengan tujuh faktor TQM (X) dan fungsi audit internal (Y). Tujuh faktor TQM kepemimpinan manajemen, manajemen sumber daya, pendidikan dan training, pengukuran dan umpan balik, kemajuan berkelanjutan, supplier quality management, sistim dan proses, dan lingkungan bekerja dan budaya. Data diperoleh responden kuesioner terhadap 600 populasi maka sample 152 responden, yang terdiri dari 3 level dari level direksi, level menengah/manager dan supervisor serta level manajemen pelaksana/operator dan karyawan pelaksana. Analisa data menggunakan SPSS one way ANOVA, reliability dan validity. Hasil tingkat penerapan TQM untuk fungsi audit internal pada perusahaan garmen setiap level sama dan menjalankan dengan bersama – sama walaupun ada perbedaan yang berbeda setiap level dengan uji tersebut di atas. Keywords : TQM, kepemimpinan manajemen.
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CDT-551-11-017 |
| NIM/NIDN Creators: | 55105110096 |
| Uncontrolled Keywords: | TQM, kepemimpinan manajemen. MM |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | MELATI CAHYA FITRIANI |
| Date Deposited: | 27 Apr 2022 07:44 |
| Last Modified: | 12 Jul 2022 07:03 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/60593 |
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