AISYAH, SITI (2016) PERBAIKAN PROSES BISNIS PENAGIHAN PIUTANG PADA FINANCE POSTPAID DEPARTMENT PT. SMARTFREN TELECOM, TBK. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
|
Text (COVER)
COVER.pdf Download (278kB) | Preview |
|
|
Text (ASBTRAK)
2-ABSTRACT.pdf Download (102kB) | Preview |
|
![[img]](https://repository.mercubuana.ac.id/style/images/fileicons/text.png) |
Text (BAB 1)
BAB I.pdf Restricted to Registered users only Download (512kB) |
|
|
Text (BAB 2)
BAB II.pdf Restricted to Registered users only Download (429kB) |
|
|
Text (BAB 3)
BAB III.pdf Restricted to Registered users only Download (974kB) |
|
|
Text (BAB 4)
BAB IV.pdf Restricted to Registered users only Download (319kB) |
|
|
Text (BAB 5)
BAB V.pdf Restricted to Registered users only Download (882kB) |
|
|
Text (BAB 6)
BAB VI.pdf Restricted to Registered users only Download (107kB) |
|
|
Text (DAFTAR PUSTAKA)
PUSTAKA.pdf Restricted to Registered users only Download (447kB) |
Abstract
This study aims to identify and evaluate business processes billing receivables in Finance Postpaid Department PT. Smartfren Telecom, Tbk. One of the problems that happened was in the process of billing that has not been sufficiently effective. The duration of the billing process until the invoice submission process takes up to 12 working days which resulted in delayed customer receives an invoice and also have an impact on internal customer payment process. The waste is in the process of billing will increase the waiting time and the aging of receivables, average collection period is still too long receivables is 48 days. The method used is the stage of DMAIC (Define, Measure, Analyze, Improve and Control). The tools used are the root cause analysis. Based on the analysis it is concluded that the main factors affecting the billing process and the need to improvement the problems by the factor of Process and People factors. After the improvement showed significant results obtained time required to generate billing process which was originally 12 days, can be lowered to 8 working days, resulting in a reduction of 4 working days. Keywords: Business Process, Accounts Receivable, DMAIC Penelitian ini bertujuan untuk mengidentifikasi dan mengevaluasi proses bisnis penagihan piutang di Finance Postpaid Department PT. Smartfren Telecom, Tbk. Salah satu permasalahan yang terjadi adalah pada proses billing yang belum efektif. Lamanya proses billing sampai dengan proses pengiriman invoice memerlukan waktu sampai dengan 12 hari kerja yang mengakibatkan pelanggan terlambat menerima invoice dan juga berdampak pada proses pembayaran di internal pelanggan. Pemborosan (waste) yang ada pada proses billing akan meningkatkan waktu tunggu dan umur piutang, periode penagihan rata-rata piutang masih terlalu lama yaitu 48 hari. Metode penelitian yang digunakan adalah tahapan DMAIC (Define, Measure, Analyze, Improve dan Control). Alat yang digunakan yaitu root cause analys. Berdasarkan hasil analisis dapat disimpulkan bahwa faktor-faktor utama yang mempengaruhi proses billing dan perlu dilakukan perbaikan atas permasalahan penyebab tersebut adalah faktor Process dan faktor People. Setelah dilakukan perbaikan menunjukan hasil yang signifikan didapatkan waktu yang dibutuhkan untuk proses generate billing yang semula 12 hari kerja, dapat diturunkan menjadi 8 hari kerja, sehingga terjadi pengurangan waktu menajdi 4 hari kerja. Kata Kunci : Proses Bisnis, Piutang Usaha, DMAIC
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CDT-551-16-029 |
| NIM/NIDN Creators: | 55113120110 |
| Uncontrolled Keywords: | Business Process, Accounts Receivable, DMAIC, Proses Bisnis, Piutang Usaha, DMAIC, MPO, Manajemen oprasional |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | MYTHA ALVIANA SARI |
| Date Deposited: | 08 Apr 2022 01:09 |
| Last Modified: | 22 Jun 2022 02:54 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/59618 |
Actions (login required)
 |
View Item |
