PENGARUH FASILITAS SEKOLAH KUALITAS LAYANAN DAN KOMPETENSI GURU TERHADAP KEPUASAN SISWA MADRASAH ALIYAH ANNAJAH JAKARTA

SARI, LESTARY PERMATA (2021) PENGARUH FASILITAS SEKOLAH KUALITAS LAYANAN DAN KOMPETENSI GURU TERHADAP KEPUASAN SISWA MADRASAH ALIYAH ANNAJAH JAKARTA. S2-Magister thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to determine: the effect of school facilities on student satisfaction, the effect of service quality on student satisfaction, the effect of teacher competence on student satisfaction, school facilities, service quality, and teacher competence have a positive and significant effect simultaneously on student satisfaction. The research method used is a quantitative analysis method using linear regression equation analysis, followed by determination analysis (R square), partial hypothesis testing (t test) and simultaneous (f test) with a total population of 291 people and based on the method of taking probability sampling with a simple random sampling technique with a precision of 10%, then taken as many as 100 people. The results showed that School Facilities had a positive effect on Student Satisfaction. The dimension of aesthetic factors is dominant and is related to student satisfaction. Service Quality has a positive effect on Student Satisfaction. The tangible dimension is dominant and is related to student satisfaction. and Teacher Competence has a positive effect on Student Satisfaction. The pedagogic dimension is dominant and is related to student satisfaction. Keywords : Student Satisfaction, School Facilities, Quality of Service, Teacher Competence. Penelitian ini bertujuan untuk mengetahui : pengaruh fasilitas sekolah terhadap kepuasan siswa, pengaruh kualitas layanan terhadap kepuasan siswa ,pengaruh kompetensi guru terhadap kepuasan siswa, fasilitas sekolah, kualitas layanan, dan kompetensi guru berpengaruh positif dan signifikan secara simultan terhadap kepuasan siswa. Metode penelitian yang digunakan adalah metode analisis kuantitatif dengan menggunakan analisis persamaan linier regresi, di lanjutkan dengan analisis determinasi (R square) , pengujian hipotesis secara parsial (uji t) dan simultan (uji f) dengan jumlah populasi sebanyak 291 orang dan didasarkan pada metode pengambilan sampel probability sampling dengan teknik simple random sampling dengan presisi 10%, maka yang diambil menjadi sampel sebanyak 100 orang. Hasil penelitian menunjukkan bahwa Fasilitas Sekolah berpengaruh positif terhadap Kepuasan Siswa. Dimensi faktor estetis dominan dan berhubungan dengan kepuasan siswa. Kualitas Layanan berpengaruh positif terhadap Kepuasan Siswa. Dimensi tangible dominan dan berhubungan dengan kepuasan siswa. dan Kompetensi Guru berpengaruh positif terhadap Kepuasan Siswa. Dimensi pedagogik dominan dan berhubungan dengan kepuasan siswa. Keyword : Kepuasan Siswa , Pengaruh Fasilitas Sekolah, Kualitas Layanan, Kompetensi Guru

Item Type: Thesis (S2-Magister)
NIM: 55117010016
Uncontrolled Keywords: Kepuasan Siswa , Pengaruh Fasilitas Sekolah, Kualitas Layanan, Kompetensi Guru
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 020 Library and Information Sciences/Perpustakaan dan Ilmu Informasi > 025 Operations, Archives, Information Centers/Operasional Perpustakaan, Arsip dan Pusat Informasi, Pelayanan dan Pengelolaan Perpustakaan > 025.5 Service to Users/Layanan Kepada Pengguna Perpustakaan > 025.52 Reference and Information Services/Layanan Referensi dan Informasi > 025.523 Cooperative Information Services/Layanan Informasi
300 Social Science/Ilmu-ilmu Sosial > 360 Social Problems and Services/Permasalahan dan Kesejahteraan Sosial > 369 Miscellaneous Associations/Aneka Ragam Perkumpulan > 369.5 Service Clubs/Perkumpulan Layanan
300 Social Science/Ilmu-ilmu Sosial > 370 Education/Pendidikan > 371 Educational Institutions, Schools and Their Activities/Institusi Pendidikan, Sekolah dan Aktifitasnya
300 Social Science/Ilmu-ilmu Sosial > 370 Education/Pendidikan > 371 Educational Institutions, Schools and Their Activities/Institusi Pendidikan, Sekolah dan Aktifitasnya > 371.1 Teachers and Teaching/Guru, Tenaga Pendidik, Tenaga Pengajar
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.8 Marketing, Management of Distribution/Marketing, Manajemen Distribusi
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 15 Jan 2021 03:37
Last Modified: 15 Jan 2021 03:37
URI: http://repository.mercubuana.ac.id/id/eprint/59138

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