PENGARUH LINGKUNGAN KERJA, BEBAN KERJA DAN KOMPENSASI TERHADAP KINERJA PETUGAS PENGIRIMAN PAKET DAN DOKUMEN WILAYAH ANTARAN JAKARTA UTARA PT. TIKI JALUR NUGRAHA EKAKURIR

MULYONO, NANA (2021) PENGARUH LINGKUNGAN KERJA, BEBAN KERJA DAN KOMPENSASI TERHADAP KINERJA PETUGAS PENGIRIMAN PAKET DAN DOKUMEN WILAYAH ANTARAN JAKARTA UTARA PT. TIKI JALUR NUGRAHA EKAKURIR. S1 thesis, Universitas Mercu Buana Jakarta-Menteng.

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh lingkungan kerja, beban kerja dan kompensasi terhadap kinerja petugas pengiriman paket dan dokumen wilayah antaran Jakarta Utara PT. Tiki Jalur Nugraha Ekakurir. Populasi dalam penelitian ini adalah 300 petugas pengiriman paket dan dokumen wilayah antaran Jakarta Utara PT. Tiki Jalur Nugraha Ekakurir. Sampel yang dipergunakan adalah sebanyak 171 petugas pengiriman paket dan dokumen, dihitung berdasarkan rumus Slovin. Metode penarikan sample menggunakan Simple Random Sampling. Metode pengumpulan data diperoleh melalui kuesioner. Metode analisis dan uji hipotesis data tersebut dilakukan dengan menggunakan SPSS IBM, dan Smart PLS. Hasil penelitian menunjukkan bahwa hipotesis pertama (H1) dan hipotesa ketiga (H3) diterima, dimana lingkungan kerja dan kompensasi berpengaruh positif dan signifikan terhadap kinerja petugas pengiriman paket dan dokumen wilayah antaran Jakarta Utara pada PT. Tiki Jalur Nugraha Ekakurir, sedangkan hipotesis kedua (H2) ditolak, dimana beban kerja berpengaruh positif dan signifikan terhadap kinerja petugas pengiriman paket dan dokumen wilayah antaran Jakarta Utara pada PT. Tiki Jalur Nugraha Ekakurir. Kata kunci : Lingkungan Kerja, Beban Kerja, Kompensasi, Kinerja Karyawan. This study aims to analyze the effect of the work environment, workload and compensation on the performance of package delivery officers and documents in the area between North Jakarta PT. Tiki Nugraha Ekakurir Line. The population in this study were 300 officers delivering packages and documents between North Jakarta, PT. Tiki Nugraha Ekakurir Line. The sample used was 171 package and document delivery officers, calculated based on the Slovin formula. The sampling method used was Simple Random Sampling. The data collection method was obtained through a questionnaire. Methods of analysis and data hypothesis testing were carried out using IBM SPSS and Smart PLS. The results show that the first hypothesis (H1) and the third hypothesis (H3) are accepted, which is the work environment and compensation has a positive and significant effect on the performance of package delivery officers and documents between North Jakarta at PT. Tiki Jalur Nugraha Ekakurir, while the second hypothesis (H2) is rejected, which is the workload has a positive and significant effect on the performance of package delivery officers and documents between North Jakarta at PT. Tiki Nugraha Ekakurir Line. Keywords: Work Environment, Workload, Compensation, Employee Performance.

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