UGASTASYA, DINISHA (2021) ANALISIS SWOT DAN PENERAPAN METODE SERVQUAL SEBAGAI STRATEGI PENINGKATAN KEPUASAN KONSUMEN PADA SALAH SATU PERUSAHAAN DISTRIBUTOR DI JAKARTA. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
ANALISIS SWOT DAN PENERAPAN METODE SERVQUAL SEBAGAI STRATEGI PENINGKATAN KEPUASAN KONSUMEN PADA SALAH SATU PERUSAHAAN DISTRIBUTOR DI JAKARTA
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