PENGARUH GAYA KEPEMIMPINAN, BEBAN KERJA DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP KINERJA KARYAWAN (Studi Kasus pada PT. Telekomunikasi Indonesia, Tbk DKI Jakarta Regional II)

RANJANI, YUSTIYAN EKKI (2020) PENGARUH GAYA KEPEMIMPINAN, BEBAN KERJA DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP KINERJA KARYAWAN (Studi Kasus pada PT. Telekomunikasi Indonesia, Tbk DKI Jakarta Regional II). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to determine the effect of leadership style, workload and organizational citizenship behavior (OCB) on employee performance. The object of this research is the employees of PT. Telekomunikasi Indonesia, Tbk DKI Jakarta. The research method used in this research is descriptive method. This research was conducted on 160 respondents. Data was collected directly from respondents using research instruments in the form of questionnaires and technical data analysis using PLS Version 3.0 software. The results of this study indicate that the leadership style variable has no effect and is negative, workload has a positive and significant effect on employee performance, and organizational citizenship behavior (OCB) states a positive and significant effect on the performance of employees of PT Telekomunikasi Indonesia, Tbk DKI Jakarta. Keywords: Leadership Style, Workload, Organizational Citizenship Behavior (OCB) and Employee Performance of PT. Telekomunikasi Indonesia, Tbk DKI Jakarta Penelitian ini bertujuan untuk mengetahui pengaruh gaya kepemimpinan, beban kerja dan organizational citizenship behavior (ocb) terhadap kinerja karyawan. Objek penelitian ini adalah karyawan PT. Telekomunikasi Indonesia, Tbk DKI Jakarta. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif. Penelitian ini dilakukan terhadap 160 responden. Data dikumpulkan langsung dari responden dengan menggunakan instrument penelitian berupa kuisioner dan teknis analisis data menggunakan software PLS Versi 3.0. Hasil penelitian ini menunjukkan bahwa variabel gaya kepemimpinan tidak berpengaruh dan negatif, beban kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, serta organizational citizenship behavior (ocb) menyatakan berpengaruh positif dan signifikan terhadap kinerja karyawan PT Telekomunikasi Indonesia, Tbk DKI Jakarta. Kata kunci : Gaya Kepemimpinan, BebanKerja, Organizational Citizenship Behavior (OCB) dan Kinerja Karyawan PT. Telekomunikasi Indonesia, Tbk DKI Jakarta.

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 19 600
NIM: 43115110390
Uncontrolled Keywords: Gaya Kepemimpinan, BebanKerja, Organizational Citizenship Behavior (OCB) dan Kinerja Karyawan PT. Telekomunikasi Indonesia, Tbk DKI Jakarta.
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.4 System Programming and Programs/Sistem Pemrograman dan Program > 005.43 Operating System/Sistem Operasi > 005.434 Process Management Programs/Program Manajemen Proses
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.4 System Programming and Programs/Sistem Pemrograman dan Program > 005.43 Operating System/Sistem Operasi > 005.435 Memory Management Programs/Program Manajemen Memori
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 060 General Organizations, Foundations, and Museology/Organisasi-organisasi Umum, dan Museologi > 069 Museology (Museum science)/Museologi > 069.6 Personnel Management of Museum/Manajemen Personalia Museum > 069.63 Personnel Management/Manajemen Personalia
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Virda Syifa
Date Deposited: 09 Jan 2020 08:27
Last Modified: 10 Jan 2020 03:11
URI: http://repository.mercubuana.ac.id/id/eprint/53409

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