RANCANG BANGUN APLIKASI LAPORAN KELUHAN PELANGGAN (studi kasus : pt.karya kreatif bersama)

AKBAR, RAYHAN (2020) RANCANG BANGUN APLIKASI LAPORAN KELUHAN PELANGGAN (studi kasus : pt.karya kreatif bersama). S1-Sarjana thesis, Universitas Mercu Buana Jakarta.

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Abstract

Customer complaints, PT. Creative Works Together with this has been difficult to find complaints data per case which is increasing in number, because data storage is still stored in Microsoft Excel. The customer starts contacting the hotline to submit a complaint about the show, then the hotline asks the customer receipt number to check the data in the system. Then the customer is asked to convey what complaints are faced, the complaints data that has been entered is saved into Microsoft Excel. Therefore it is necessary to create a web-based Report Call Management system. Based on the results that I get during work, it can be concluded that with the website report call management, it is expected to be able to identify existing and needed information needs, so that the information will help customer care in preparing daily reports and monthly reports quickly and accurately . The Report Call Management application is created using the UML (Unified Modeling Language) design method and uses the SWOT analysis method to identify the problems that the author is currently investigating. The Report Call Management application uses the PHP programming language. Key words: Reports, Web, Customer care, UML, SWOT, Call Management Report, PHP Dalam menyusun laporan bulanan keluhan pelanggan, PT. Karya Kreatif Bersama selama ini mengalami kesulitan untuk mencari data keluhan per case yang jumlahnya semakin banyak, karena penyimpanan data yang masih disimpan di Microsoft Excel. Yang di awali Pelanggan menghubungi hotline untuk menyampaikan keluhan terhadap tayangan, kemudian hotline menanyakan no reciever pelanggan tersebut untuk dilakukan pengecekan datanya di sistem. Lalu pelanggan diminta untuk menyampaikan apa keluhan yang dihadapi, data keluhan yang sudah masuk disimpan kedalam Microsoft Excel. Maka dari itu perlu di buat sistem Report Call Management berbasis web. Berdasarkan hasil yang saya dapatkan selama berkerja, dapat disimpulkan bahwa dengan adanya website report call management, diharapkan dapat mengidentifikasi kebutuhan informasi yang ada dan yang di butuhkan, sehingga dari informasi tersebut nantinya akan membantu customer care dalam menyusun report harian maupun report bulanan dengan cepat dan akurat. Aplikasi Report Call Management dibuat menggunakan metode perancangan UML (Unified Modelling Language) dan menggunakan metode analisa SWOT untuk mengidentifikasi masalah yang sedang diteliti penulis saat ini. Aplikasi Report Call Management menggunakan bahasa pemograman PHP. Kata Kunci: Laporan, Web, Customer care, UML, SWOT, Report Call Management, PHP

Item Type: Thesis (S1-Sarjana)
Call Number: SIK/18/19/130
NIM: 41813110101
Uncontrolled Keywords: Laporan, Web, Customer care, UML, SWOT, Report Call Management, PHP
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.5 General Purpose Application Programs/Program Aplikasi dengan Kegunaan Khusus
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 657 Accounting/Akuntansi > 657.3 Financial Reporting (Financial Statements)/Laporan Keuangan > 657.32 Preparing Financial Statements/Menyiapkan Laporan Keuangan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 657 Accounting/Akuntansi > 657.4 Specific Fields of Accounting/Bidang Akuntansi Tertentu > 657.45 Auditing/Audit > 657.452 Audit Reports/Laporan Audit
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 657 Accounting/Akuntansi > 657.4 Specific Fields of Accounting/Bidang Akuntansi Tertentu > 657.45 Auditing/Audit > 657.453 Auditing of Computer-Processed Accounts/Mengaudit Laporan yang Diproses Komputer
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.01-658.09 [Management of Enterprises of Specific Sizes, Scopes, Forms; Data Processing]/[Pengelolaan Usaha dengan Ukuran, Lingkup, Bentuk Tertentu; Pengolahan Data]
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.01-658.09 [Management of Enterprises of Specific Sizes, Scopes, Forms; Data Processing]/[Pengelolaan Usaha dengan Ukuran, Lingkup, Bentuk Tertentu; Pengolahan Data] > 658.05 Data Processing Computer Applications/Pengolahan Data Aplikasi Komputer
Divisions: Fakultas Ilmu Komputer > Sistem Informasi
Depositing User: Virda Syifa
Date Deposited: 15 Oct 2020 04:57
Last Modified: 15 Oct 2020 04:57
URI: http://repository.mercubuana.ac.id/id/eprint/52364

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