EVALUASI KINERJA STASIUN KERETA API KERETA REL LISTRIK DURI BERDASARKAN STANDAR PELAYANAN MINIMUM

ARISMA, TRIO FIKI (2019) EVALUASI KINERJA STASIUN KERETA API KERETA REL LISTRIK DURI BERDASARKAN STANDAR PELAYANAN MINIMUM. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

Duri Station is a large class train station located on street Kali Anyer, Tambora, West Jakarta. Increasing passenger volume is an important problem at the station because the place is in direct contact with users of railroad services and indirectly reflects the performance of the train service providers. This study to evaluate platform requirements refers to the Minister of Transportation Regulation No. 29 of 2011 concerning the technical requirements of railway station building, evaluation of passenger satisfaction and station performance which will be compared with Minister of Transportation Regulation No. PM 48 of 2015 concerning Minimum Service Standards for Train People at the Station, as well as observing time headway and frequency. The direct observation at Duri Station shows the need for platform width of 4.45 m. The performance of stations that have not met the Minimum Service Standards such as ticket sales services, toilets, prayer rooms, boarding rooms and nursing mothers rooms. The average level of passenger satisfaction with Duri Station services and facilities is satisfied with the average weight of 3.85 and the average level of station performance which is good with an average weight of 3.80 from the highest score 5. Average time headway for trains at Depok, Nambo , Bogor for 12 minutes with a frequency of 5 vehicles/minute, while Angke destination, Jatinegara for 10 minutes with a frequency of 6 vehicles/minute, and destination Tangerang for 24 minutes with a frequency of 2 vehicles / minute. Keywords : Station, SPM, Passenger Satisfaction, Time Headway Stasiun Duri merupakan stasiun kereta api kelas besar yang terletak di Jalan kali anyer, Tambora, Jakarta Barat. Membeludaknya volume penumpang sebagai masalah penting di stasiun karena tempat bersentuhan langsung dengan pengguna jasa kereta api dan secara tidak langsung cerminan dari kinerja penyedia jasa kereta api. Penelitian ini untuk mengevaluasi kebutuhan peron mengacu pada Peraturan Menteri Perhubungan Nomor 29 Tahun 2011 tentang persyaratan teknis bangunan stasiun kereta api, evaluasi kepuasan penumpang dan kinerja stasiun yang akan dibandingkan dengan Peraturan Menteri Perhubungan Nomor PM 48 Tahun 2015 tentang Standar Pelayanan Minimum Angkutan Orang Dengan Kereta Api di Stasiun, serta melakukan pengamatan time headway dan frekuensi. Hasil pengamatan langsung di Stasiun Duri menunjukan kebutuhan lebar peron sebesar 4.45 m. Kinerja Stasiun yang belum memenuhi Standar Pelayanan Minimum seperti layanan penjualan tiket, toilet, mushola, ruang boarding dan ruang ibu menyusui. Rata – rata tingkat kepuasan penumpang terhadap pelayanan dan fasilitas Stasiun Duri yaitu puas dengan bobot rata – rata 3.85 dan rata – rata tingkat kinerja stasiun yaitu baik dengan bobot rata – rata 3.80 dari skor tertinggi 5. Time headway rerata untuk kereta pada tujuan Depok, Nambo, Bogor sebesar 12 menit dengan frekuensi 5 kendaraan/menit, sedangkan tujuan Angke, Jatinegara sebesar 10 menit dengan frekuensi 6 kendaraan/menit, dan tujuan Tangerang sebesar 24 menit dengan frekuensi 2 kendaraan/menit. Kata kunci : Stasiun, SPM, Kepuasan Penumpang, Time Headway

Item Type: Thesis (S1)
Call Number CD: FT/IND. 19 050
Call Number: ST/11/19/066
NIM: 41114010023
Uncontrolled Keywords: Stasiun, SPM, Kepuasan Penumpang, Time Headway
Subjects: 200 Religion/Agama > 260 Christian Social Theology/Teologi Sosial Kristen > 268 Religious Education/Pendidikan Agama Kristen, Pengajaran Agama Kristen > 268.7 Services/Pelayanan
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 625 Engineering Of Railroads, Roads/Rekayasa Rel Kereta Api, Jalan > 625.1 Railroad Engineering/Teknik Jalan Kereta Api, Teknik Rel Kereta Api
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 625 Engineering Of Railroads, Roads/Rekayasa Rel Kereta Api, Jalan > 625.3 Special Purpose Railroads/Kereta Api Khusus
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 657 Accounting/Akuntansi > 657.8 Accounting for Enterprises Enganged in Specific Kinds of Activities/Akuntansi Usaha yang Bergerak dalam Jenis Kegiatan Tertentu > 657.83 Service and Professionals Activities/Kegiatan Pelayanan dan Profesional
700 Arts/Seni, Seni Rupa, Kesenian > 710 Civic and Lanscape Art/Seni Perkotaan dan Pertamanan > 711 Area Planning/Perencanaan Wilayah Perkotaan dan Pertamanan > 711.7 Plans for Transportation Facilities/Perencanaan untuk Fasilitas Transportasi > 711.75 Railroad Transportation Facilities/Fasilitas Transportasi Kereta Api
Divisions: Fakultas Teknik > Teknik Sipil
Depositing User: Dede Muksin Lubis
Date Deposited: 20 Nov 2019 07:00
Last Modified: 08 Jan 2020 04:41
URI: http://repository.mercubuana.ac.id/id/eprint/52129

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