MONITORING PROSES PENANGANAN GANGGUAN DAN PERHITUNGAN KINERJA HELPDESK MENGGUNAKAN METODE BUBBLE SORT (STUDI KASUS : PT. Telkom Akses)

HASANATUNNISA, ELSA (2020) MONITORING PROSES PENANGANAN GANGGUAN DAN PERHITUNGAN KINERJA HELPDESK MENGGUNAKAN METODE BUBBLE SORT (STUDI KASUS : PT. Telkom Akses). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

Helpdesk Ticketing System as a process to collect data from various source and Helpdesk is required to actively monitoring and maintain the needs of the user. Currently the manual data processing is assessed less effective for the provision of ticketing system disruption report in the company PT. Telkom Akses. In managing ticketing system disruption report PT. Telkom Akses using Telegram application. The methods applied in this study used Bubble Sort models. By applying web-based applications and Telegram bots, this helps to accurately and efficiently handle the interference handling process. Key words: Web, Helpdesk, Telegram Bots Helpdesk Ticketing System sebagai sebuah proses untuk mengumpulkan data dari berbagai sumber yang ada dan helpdesk dituntut untuk aktif memonitoring dan merawat kebutuhan pengguna. Saat ini pengolahan data dengan cara manual dinilai kurang efektif untuk penyediaan laporan gangguan ticketing system pada perusahaan PT. Telkom Akses. Dalam mengelola laporan gangguan ticketing system PT. Telkom Akses menggunakan aplikasi Telegram. Metode yang diterapkan dalam penelitian ini menggunakan model Bubble Sort. Dengan diterapkan aplikasi berbasis web dan Bot Telegram ini membantu proses penanganan gangguan secara akurat dan efisien. Kata kunci: Web, Helpdesk, Bot Telegram

Item Type: Thesis (S1)
Call Number CD: FIK/SI. 19 066
Call Number: SIK/18/21/046
NIM/NIDN Creators: 41814110063
Uncontrolled Keywords: Web, Helpdesk, Bot Telegram
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 001 Knowledge/Ilmu Pengetahuan > 001.4 Research; Statistical Methods/Riset; Metode Statistik > 001.42 Reseach Methods/Metode Riset > 001.422 Statistical Methods/Metode Statistik
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.4 System Programming and Programs/Sistem Pemrograman dan Program > 005.43 Operating System/Sistem Operasi > 005.434 Process Management Programs/Program Manajemen Proses
500 Natural Science and Mathematics/Ilmu-ilmu Alam dan Matematika > 510 Mathematics/Matematika > 513 Arithmetics/Aritmatika, Aritmetika > 513.9 Rapid Calculation/Perhitungan Cepat
Divisions: Fakultas Ilmu Komputer > Sistem Informasi
Depositing User: Rifky
Date Deposited: 27 Jun 2022 04:26
Last Modified: 27 Jun 2022 04:26
URI: http://repository.mercubuana.ac.id/id/eprint/50314

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