HASANATUNNISA, ELSA (2020) MONITORING PROSES PENANGANAN GANGGUAN DAN PERHITUNGAN KINERJA HELPDESK MENGGUNAKAN METODE BUBBLE SORT (STUDI KASUS : PT. Telkom Akses). S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
Helpdesk Ticketing System as a process to collect data from various source and Helpdesk is required to actively monitoring and maintain the needs of the user. Currently the manual data processing is assessed less effective for the provision of ticketing system disruption report in the company PT. Telkom Akses. In managing ticketing system disruption report PT. Telkom Akses using Telegram application. The methods applied in this study used Bubble Sort models. By applying web-based applications and Telegram bots, this helps to accurately and efficiently handle the interference handling process. Key words: Web, Helpdesk, Telegram Bots Helpdesk Ticketing System sebagai sebuah proses untuk mengumpulkan data dari berbagai sumber yang ada dan helpdesk dituntut untuk aktif memonitoring dan merawat kebutuhan pengguna. Saat ini pengolahan data dengan cara manual dinilai kurang efektif untuk penyediaan laporan gangguan ticketing system pada perusahaan PT. Telkom Akses. Dalam mengelola laporan gangguan ticketing system PT. Telkom Akses menggunakan aplikasi Telegram. Metode yang diterapkan dalam penelitian ini menggunakan model Bubble Sort. Dengan diterapkan aplikasi berbasis web dan Bot Telegram ini membantu proses penanganan gangguan secara akurat dan efisien. Kata kunci: Web, Helpdesk, Bot Telegram
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