USULAN PERANCANGAN SISTEM PENANGANAN TIKET GANGGUAN PELANGGAN PADA DIVISI GOVERNMENT SERVICE PT. TELKOM INDONESIA

AKBAR, NOVANSA (2020) USULAN PERANCANGAN SISTEM PENANGANAN TIKET GANGGUAN PELANGGAN PADA DIVISI GOVERNMENT SERVICE PT. TELKOM INDONESIA. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

PT. Telekomunikasi Indonesia Tbk, as one of the largest telecommunications service companies in Indonesia to carry out various transformations to continue to exist and continue to grow. In DGS (Government Serice Division) there is a business process for handling disturbance reports from customers within the government. Problems that exist after conducting field studies, identifying problem formulations, and analyzing data using the PIECES method (Performance, Information, Economy, Efficiency, Service), it can be concluded that the main problem is the level of effectiveness of the time to resolve a disturbance handling is still relatively long, and also information obtained about customer disturbance reports is still often inaccurate because reports from customers enter only via conventional telephone. The results of this study are to design the development of a proposed system for handling interference tickets in the Government Service Division of PT. Telkom Indonesia Keywords— Analysis, System Design, Pieces PT. Telekomunikasi Indonesia Tbk, sebagai salah satu perusahaan jasa telekomunikasi terbesar di Indonesia untuk melakukan berbagai transformasi agar tetap eksis dan terus berkembang. Dalam DGS (Divisi Government Serice) terdapat sebuah proses bisnis untuk penanganan laporan gangguan dari customer dalam lingkup pemerintahan. Permasalahan yang ada setelah melakukan studi lapangan, mengidentifikasi rumusan masalah, serta menganalisis data menggunakan metode PIECES (Performance, Information, Economy, Eficiency, Service) maka dapat disimpulkan bahwa masalah yang utama adalah tingkat efektifitas waktu penyelesaian suatu penanganan gangguan masih relatif cukup lama, dan juga informasi yang didapat mengenai laporan gangguan customer masih sering kurang tepat Karena laporan dari customer masuk hanya via telepon konvensional. Hasil dari penelitian ini adalah merancang pengembangan sistem usulan penanganan tiket gangguan pada Divisi Government Service PT.Telkom Indonesia. Kata Kunci— Analisis, Perancangan Sistem, Pieces

Item Type:	Thesis (S1)
Call Number CD:	JM/SI. 20 002
NIM/NIDN Creators:	41815010056
Uncontrolled Keywords:	Analisis, Perancangan Sistem, Pieces
Subjects:	600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 621 Applied Physics/Fisika terapan 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 621 Applied Physics/Fisika terapan > 621.7 Storage and Maintenance Technology/Teknologi Penyimpanan dan Perawatan
Divisions:	Fakultas Ilmu Komputer > Sistem Informasi
Depositing User:	Dede Muksin Lubis
Date Deposited:	08 Nov 2021 04:41
Last Modified:	24 Jun 2022 04:22
URI:	http://repository.mercubuana.ac.id/id/eprint/47397

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