MARBUN, JAYANTI (2016) Analisis Kepuasan Pelanggan 3rd Party Terhadap Kualitas Jasa Logistik PT Cipta Krida Bahari ( CKB Logistik) Dengan Menggunakan Metode Servqual dan Importance Performance Analysis ( IPA ). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 16 075 |
| NIM/NIDN Creators: | 41614110073 |
| Uncontrolled Keywords: | Analisis Kepuasan Pelanggan 3rd Party Terhadap Kualitas Jasa Logistik PT Cipta Krida Bahari |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 20 Aug 2016 16:22 |
| Last Modified: | 26 Apr 2017 01:31 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/4681 |
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