RAHMAWATI, ADHA (2016) REKOMENDASI PENINGKATAN KUALITAS PELAYANAN DALAM PEMENUHAN KEPUASAN PENUMPANG KERETA API COMMUTER JABODETABEK (KRL). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
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| Call Number CD: | FE/MJ. 16 286 |
| NIM/NIDN Creators: | 43112110043 |
| Uncontrolled Keywords: | quality function deployment, importance performance analysis, customer satisfaction, service quality |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 20 Aug 2016 12:56 |
| Last Modified: | 12 Mar 2022 11:33 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/4664 |
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