SUROTO, AGUS (2016) EVALUASI KUALITAS PELAYANAN DALAM UPAYA MENINGKATKAN KEPUASAN PELANGGAN DENGAN PENDEKATAN SERVQUAL DAN QFD PADA HOTEL BINTANG GRIYAWISATA JAKARTA. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
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| NIM/NIDN Creators: | 43112110213 |
| Uncontrolled Keywords: | Servqual, Quality Function Deplpyment (QFD), Importance Performance Analysis (IPA) Matrix, Hotel Bin |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 18 Aug 2016 12:36 |
| Last Modified: | 15 Mar 2022 17:34 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/4583 |
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