Saputra, Endi (2013) PERANCANGAN SISTEM INFORMASI PENGADUAN BERBASIS WEB PADA PT. NIPARINDO SARITAMA. S1 thesis, Universitas Mercu Buana.
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Abstract
Handling customer complaints and employee at PT. Niparindo Saritama is one very important part for any company that use to handle complaints and evaluation of materials used for each company in order to become even better than before. Complaints data collection system in Pt. Niparindo Saritam still not effective and standardization. This led to many complaints were ignored because many direct complaints not in writing. Making it difficult to handle such complaints because of the lack of documentation in the form of a written complaint. Designing Information Systems on the handling of complaints and Pt. Niparindo Saritama is built to make it easier for HR to do the recording (input) data on complaints, complaints data collection, data management, and reporting employee and customer complaint data.
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