Widowati, Hesti Fitria (2016) PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN DAN KEPERCAYAAN NASABAH SEBAGAI VARIABEL INTERVENING ( Studi Kasus : PT Bank Central Asia KCP Kosambi Wilayah Jakarta Barat). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
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| Call Number CD: | FE/MJ. 16 090 |
| NIM/NIDN Creators: | 43112010215 |
| Uncontrolled Keywords: | kualitas pelayanan, kepuasan, kepercayaan dan loyalitas |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 22 Feb 2016 15:17 |
| Last Modified: | 08 Mar 2022 06:16 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/3248 |
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