Analisis kepuasan pelanggan dalam meningkatkan customer relationship management melalui penerapan manajemen mutu ISO 9001-2000 toko buku gramedia mall taman anggrek tahun 2007

Hartono, (2008) Analisis kepuasan pelanggan dalam meningkatkan customer relationship management melalui penerapan manajemen mutu ISO 9001-2000 toko buku gramedia mall taman anggrek tahun 2007. S1 thesis, Universitas Mercu Buana.

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Abstract

abstraksi kosong

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 08 344
Call Number: SE/09/098
NIM/NIDN Creators: 0310311-246
Uncontrolled Keywords: kepuasan pelanggan, customer relationship management, manajemen mutu ISO 9001-2000, toko buku gramed
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Admin Perpus UMB
Date Deposited: 11 Dec 2008 13:07
Last Modified: 05 Jun 2017 03:28
URI: http://repository.mercubuana.ac.id/id/eprint/28492

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