Istianingsih, (2009) Pengaruh kepuasan pengguna akhir sistem informasi thd kinerja individu (Studi empiris pd pengguna paket pogram sistem informasi akuntansi di Indonesia). S1 thesis, Universitas Mercu Buana.
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Abstract
ABSTRACT The purpose of this study is to analyze factors that determine users’ satisfaction on information system and analyze impact of users’ satisfaction on individual performance. This study employs structural equation model (SEM) by applying modified DeLone and McLean (1992) model and Myers (1997) model. This study also test the validity and reliability of indicators of service quality and users’ satisfaction, by adding second order-confirmatory factor analysis (CFA). This study analyzes data from questionnaires obtained from 204 respondents with various industrial background in Indonesia. Result of this study shows that system quality, information quality, and service quality have significant positive influence on the satisfaction of information systems’ users. This study also finds that users’ satisfaction significantly influence individual performance. Keywords: service quality, system quality, information quality, user satisfaction, individual performance.
| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FE/AK. 09 210 |
| Call Number: | SE/09/585 |
| NIM/NIDN Creators: | 43207110021 |
| Uncontrolled Keywords: | service quality, system quality, information quality, user satisfaction, individual performance. |
| Divisions: | Fakultas Ekonomi dan Bisnis > Akuntansi |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 25 Jun 2009 10:59 |
| Last Modified: | 31 May 2017 02:11 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/26218 |
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