Bertha, (2010) Tingkat Kepuasaan Pelanggan Terhadap Kualitas Layanan ( Servqual ) Call Center Agent DHL Express Periode Januari 2010 - Mei 2010. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FK/MCA. 10 026 |
| Call Number: | SK/43/10/069 |
| NIM/NIDN Creators: | 44305110016 |
| Uncontrolled Keywords: | KUALITAS LAYANAN |
| Divisions: | Fakultas Ilmu Komunikasi > Periklanan dan Komunikasi pemasaran |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 02 Nov 2010 15:16 |
| Last Modified: | 29 May 2017 04:48 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/24097 |
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