MIMBI, PATRA (2012) Analisa Tingkat Kepuasan Nasabah Terhadap Pelayanan Teller Pada Bank OPQ Di Daerah Serpong Dengan Menggunakan Metode Servqual (Service Quality). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 12 119 |
| Call Number: | STI/16/12/119 |
| NIM/NIDN Creators: | 41609110049 |
| Uncontrolled Keywords: | Kesenjangan, Servqual, Kualitas Pelayanan |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 14 Oct 2012 09:23 |
| Last Modified: | 18 Jul 2022 03:51 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/17925 |
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