Tumin, (2012) Analisis Kualitas Pelayanan dengan Metode Servqual untuk Meningkatkan Kepuasan Konsumen di PT. NGK Ceramics Indonesia. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
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| Call Number CD: | FTI/IND. 12 010 |
| Call Number: | STI/16/12/010 |
| NIM/NIDN Creators: | 41606110034 |
| Uncontrolled Keywords: | dimensi servqual,kualitas pelayanan,gap skor |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 26 Mar 2012 14:52 |
| Last Modified: | 25 Jun 2022 03:38 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/17797 |
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