SIAHAAN, OLIFIA SURIANI (2013) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN LISTRIK PRABAYAR DI PT PLN (PERSERO) AREA PELAYANAN MENTENG. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
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| Call Number: | SE/31/13/354 |
| NIM/NIDN Creators: | 43110120113 |
| Uncontrolled Keywords: | Bukti fisik, keandalan, Daya tanggap, jaminan, Empati dan kepuasaan pelanggan |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 10 Oct 2013 15:03 |
| Last Modified: | 07 Oct 2022 04:06 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/17112 |
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