AMELIA, NITA (2013) PENGEMBANGAN MODEL CRM SEBAGAI SISTEM INFORMASI YANG TERINTEGRASI DALAM KAITAN TERHADAP KEPUASAN DAN LOYALITAS KONSUMEN. S1 thesis, Universitas Mercu Buana Jakarta.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FE/MJ. 13 547 |
| Call Number: | SE/31/13/237 |
| NIM/NIDN Creators: | 43109010208 |
| Uncontrolled Keywords: | CRM, service quality, perseptions, actual quality, customer satisfaction, customer loyalty |
| Subjects: | 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 003 Systems/Sistem-sistem 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 003 Systems/Sistem-sistem > 003.1 System Identification/Identifikasi Sistem |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 01 Oct 2013 13:05 |
| Last Modified: | 14 Mar 2026 04:30 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/16989 |
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