SETIORINI, RADEN DIANING (2013) ANALISIS KUALITAS PELAYANAN E-BANKING TERHADAP KEPUASAN PELANGGAN PADA PT. BANK X DENGAN MENGGUNAKAN METODE SIX SIGMA. S1 thesis, Universitas Mercu Buana Jakarta.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 13 051 |
| Call Number: | ST/16/13/062 |
| NIM/NIDN Creators: | 41611110066 |
| Uncontrolled Keywords: | kualitas pelayanan jasa, kepuasaan pelanggan, six sigma, important performance analys, fishbone |
| Subjects: | 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 154 Subconscious and Altered States and Process/Psikologi Bawah Sadar > 154.6 Sleep Phenomena/Fenomena Tidur > 154.63 Dreams/Mimpi > 154.634 Analysis/Analisis 300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 332 Financial Economics, Finance/Ekonomi Keuangan dan Finansial, Ekonomi Biaya dan Pembiayaan > 332.1 Banks/Bank, Perbankan |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 29 Sep 2013 17:55 |
| Last Modified: | 10 Mar 2026 08:15 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/14771 |
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