SETIORINI, RADEN DIANING (2013) ANALISIS KUALITAS PELAYANAN E-BANKING TERHADAP KEPUASAN PELANGGAN PADA PT. BANK X DENGAN MENGGUNAKAN METODE SIX SIGMA. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
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| Call Number CD: | FT/IND. 13 051 |
| Call Number: | ST/16/13/062 |
| NIM/NIDN Creators: | 41611110066 |
| Uncontrolled Keywords: | kualitas pelayanan jasa, kepuasaan pelanggan, six sigma, important performance analys, fishbone |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 29 Sep 2013 17:55 |
| Last Modified: | 21 Nov 2022 08:43 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/14771 |
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