EVALUASI DESAIN OPERASI PELAYANAN PERBANKAN (Studi Kasus pada BPRS Berkah Mulia Abadi)

Rawikara, Yuga (2014) EVALUASI DESAIN OPERASI PELAYANAN PERBANKAN (Studi Kasus pada BPRS Berkah Mulia Abadi). S1 thesis, Universitas Mercu Buana.

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Item Type: Thesis (S1)
Call Number CD: FE/MJ. 14 192
NIM: 43110010138
Uncontrolled Keywords: kualitas pelayanan, Quality Function Deployment (QFD), House Of Quality (HOQ)
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Admin Perpus UMB
Date Deposited: 09 Aug 2014 13:02
Last Modified: 12 May 2017 02:07
URI: http://repository.mercubuana.ac.id/id/eprint/12607

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