MIRANDA, ELFIANSEPTA YOLLA (2014) ANALISA KEPUASAN LOYALITAS NASABAH PROGRAM 1Bill DI BANK C DEBGAN METODE SERVICE QUALITY (SERVQUAL). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 14 148 |
| NIM/NIDN Creators: | 41612120010 |
| Uncontrolled Keywords: | Service Quality, Diagram Kartesius, Analisa Gap, Importance Performance Analysis, Analisa Kaizen |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 20 Sep 2014 15:07 |
| Last Modified: | 10 May 2017 07:03 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/11212 |
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