ANALISA KEPUASAN LOYALITAS NASABAH PROGRAM 1Bill DI BANK C DEBGAN METODE SERVICE QUALITY (SERVQUAL)

MIRANDA, ELFIANSEPTA YOLLA (2014) ANALISA KEPUASAN LOYALITAS NASABAH PROGRAM 1Bill DI BANK C DEBGAN METODE SERVICE QUALITY (SERVQUAL). S1 thesis, Universitas Mercu Buana.

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Item Type: Thesis (S1)
Call Number CD: FT/IND. 14 148
NIM/NIDN Creators: 41612120010
Uncontrolled Keywords: Service Quality, Diagram Kartesius, Analisa Gap, Importance Performance Analysis, Analisa Kaizen
Divisions: Fakultas Teknik > Teknik Industri
Depositing User: Admin Perpus UMB
Date Deposited: 20 Sep 2014 15:07
Last Modified: 10 May 2017 07:03
URI: http://repository.mercubuana.ac.id/id/eprint/11212

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