UTAMI, JUWITA PUTRI (2014) Analisa Kepuasan Pelanggan Terhadap Kualitas Pelayanan PT FIFGROUP dengan Metode Servqual. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 14 140 |
| NIM/NIDN Creators: | 41612110115 |
| Uncontrolled Keywords: | FIFGROUP, Kualitas, Pelayanan, Metode Servqual, Importance Performance Analysis |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 31 Aug 2014 15:09 |
| Last Modified: | 10 May 2017 07:03 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/11200 |
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