Efriza, Eza (2014) ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN PELAYANAN NON AKADEMIK DI UNIVERSITAS MERCU BUANA DENGAN METODE SERVICE QUALITY (SERVQUAL). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 14 001 |
| NIM/NIDN Creators: | 41610010007 |
| Uncontrolled Keywords: | Kepuasan pelanggan, Analisa kepuasan, Service quality |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 08 Aug 2014 13:00 |
| Last Modified: | 10 May 2017 07:03 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/11172 |
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