Analisis Kepuasan Pelanggan terhadap Pelayanan Jasa Pemboran Migas dan Panas Bumi dengan Metode Service Quality (ServQual) di PT. Pertamina Drilling Services

SIMATUPANG, DEDY RICJHON (2014) Analisis Kepuasan Pelanggan terhadap Pelayanan Jasa Pemboran Migas dan Panas Bumi dengan Metode Service Quality (ServQual) di PT. Pertamina Drilling Services. S1 thesis, Universitas Mercu Buana.

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Item Type: Thesis (S1)
Call Number CD: FT/IND. 14 081
NIM: 41612120092
Uncontrolled Keywords: Dimensi Servqual, Kualitas Pelayanan, Gap Skor, Diagram Kartesius
Divisions: Fakultas Teknik > Teknik Industri
Depositing User: Admin Perpus UMB
Date Deposited: 16 Jul 2014 15:26
Last Modified: 10 May 2017 07:02
URI: http://repository.mercubuana.ac.id/id/eprint/11121

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