SIMATUPANG, DEDY RICJHON (2014) Analisis Kepuasan Pelanggan terhadap Pelayanan Jasa Pemboran Migas dan Panas Bumi dengan Metode Service Quality (ServQual) di PT. Pertamina Drilling Services. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 14 081 |
| NIM/NIDN Creators: | 41612120092 |
| Uncontrolled Keywords: | Dimensi Servqual, Kualitas Pelayanan, Gap Skor, Diagram Kartesius |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 16 Jul 2014 15:26 |
| Last Modified: | 10 May 2017 07:02 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/11121 |
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