SADIAH, HALIMATUS (2026) ANALISIS DAN PRIORITAS RISIKO PADA PROSES PEMELIHARAAN JARINGAN FIBER OPTIK MENGGUNAKAN METODE FAILURE MODE AND EFFECTS ANALYSIS (FMEA) DI WILAYAH BEKASI. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
The rapid development of information and communication technology has increased the demand for fast, stable, and reliable internet services, making the reliability of fiber optic network corrective maintenance essential for maintaining telecommunication service quality. This study aims to identify risk factors in the corrective maintenance process, determine risk priorities using the Failure Mode and Effects Analysis (FMEA) method, and propose improvement recommendations to enhance maintenance effectiveness. The variables examined were Severity, Occurrence, and Detection, which were used to calculate the Risk Priority Number (RPN) as the basis for risk prioritization. This study employed a quantitative approach using purposive sampling involving 50 respondents consisting of technicians, team leaders, and supervisors directly engaged in corrective maintenance activities. Data were collected through questionnaires and documentation studies and analyzed using the FMEA method by calculating Severity, Occurrence, Detection, and RPN values. The results identified five major failure modes in the fiber optic network corrective maintenance process. The highest RPN value was associated with adverse weather conditions delaying repair activities (53.21), followed by splicing during large-scale network failures (43.18), difficulty locating fault points (40.41), delays in technicians reaching repair sites (38.10), and delays in field coordination (26.43). The study concludes that the FMEA method effectively identifies and prioritizes risks, providing a basis for developing improvement recommendations to enhance corrective maintenance effectiveness, accelerate MTTR achievement, improve network reliability, and enhance telecommunication service quality. These findings offer practical implications for companies in establishing more accurate, efficient, and performance-oriented risk control priorities for continuous operational improvement and sustainable service excellence. Keywords: Fiber Optic, Corrective Maintenance, FMEA, Risk Analysis, Risk Priority Number. Perkembangan teknologi informasi dan komunikasi meningkatkan kebutuhan terhadap layanan internet yang cepat, stabil, dan andal sehingga keandalan proses corrective maintenance jaringan fiber optic menjadi faktor penting dalam menjaga kualitas layanan telekomunikasi. Penelitian ini bertujuan mengidentifikasi faktor�faktor risiko pada proses corrective maintenance, menentukan prioritas risiko menggunakan metode Failure Mode and Effects Analysis (FMEA), serta menyusun usulan perbaikan untuk meningkatkan efektivitas proses pemeliharaan jaringan. Variabel yang diteliti meliputi tingkat keparahan risiko (Severity), kemungkinan terjadinya risiko (Occurrence), dan kemampuan deteksi risiko (Detection) yang digunakan untuk menghitung nilai Risk Priority Number (RPN) sebagai dasar penentuan prioritas risiko. Penelitian menggunakan pendekatan kuantitatif dengan teknik purposive sampling terhadap 50 responden yang terdiri atas teknisi, team leader, dan supervisor yang terlibat langsung dalam proses corrective maintenance. Data dikumpulkan melalui kuesioner dan studi dokumentasi, kemudian dianalisis menggunakan metode FMEA dengan menghitung nilai Severity, Occurrence, Detection, dan RPN. Hasil penelitian menunjukkan terdapat lima failure mode utama pada proses corrective maintenance jaringan fiber optic. Risiko dengan nilai RPN tertinggi adalah kondisi cuaca yang menghambat proses perbaikan sebesar 53,21, diikuti proses splicing pada gangguan massal sebesar 43,18, kesulitan menemukan titik gangguan sebesar 40,41, keterlambatan teknisi menuju lokasi sebesar 38,10, serta keterlambatan koordinasi sebesar 26,43. Penelitian ini menyimpulkan bahwa metode FMEA efektif mengidentifikasi dan memprioritaskan risiko sehingga menjadi dasar penyusunan rekomendasi perbaikan untuk meningkatkan efektivitas corrective maintenance, mempercepat pencapaian target MTTR, meningkatkan keandalan jaringan, dan memperbaiki kualitas layanan telekomunikasi secara berkelanjutan. Hasil ini memberikan implikasi praktis bagi perusahaan dalam menetapkan prioritas pengendalian risiko secara lebih tepat, efisien, dan berorientasi pada peningkatan kinerja. Kata Kunci: Fiber Optic, Corrective Maintenance, FMEA, Analisis Risiko, Risk Priority Number.
| Item Type: | Thesis (S1) |
|---|---|
| NIM/NIDN Creators: | 41622120015 |
| Uncontrolled Keywords: | Fiber Optic, Corrective Maintenance, FMEA, Analisis Risiko, Risk Priority Number. |
| Subjects: | 300 Social Science/Ilmu-ilmu Sosial > 380 Commerce, Communications, Transportation (Perdagangan, Komunikasi, Transportasi) > 384 Communications Telemunications/Komunikasi Telekomunikasi 500 Natural Science and Mathematics/Ilmu-ilmu Alam dan Matematika > 540 Chemistry/Kimia > 543 Analytical Chemistry/Kimia Analitikal, Kimia Analisis > 543.5 Optical Spectroscopy, Spectrum Analysis/Optikal Spektroskopi Kimia, Analisa Spektrum Kimia |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | khalimah |
| Date Deposited: | 18 Sep 2026 13:20 |
| Last Modified: | 18 Sep 2026 13:20 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/103971 |
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