INDRIANI, ANIA NITA (2015) PENGARUH TOTAL QUALITY SERVICE TERHADAP KEPUASAN NASABAH (Studi Kasus Pada Bank BRI Kantor Cabang Khusus, Jakarta). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FE/MJ. 15 253 |
| NIM/NIDN Creators: | 43113110173 |
| Uncontrolled Keywords: | KepuasanNasabah, Total Quality Service, tangible, reliability, responsiveness, assurance, danempathy |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 03 Oct 2015 14:14 |
| Last Modified: | 17 May 2022 10:22 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/10258 |
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