Items where Author is "CHRISTINE, RUTH MICHELA"

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CHRISTINE, RUTH MICHELA (2020) ANALISA PENGARUH BANK SERVICE QUALITY (BSQ) CUSTOMER SERVICE OFFICER TERHADAP KEPUASAAN PELANGGAN DENGAN ANALISIS STRUCTURAL EQUATION MODELING (SEM) (Studi Kasus di PT Bank BCA Tbk KCU Bekasi). S1 thesis, Universitas Mercu Buana Jakarta.

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