Amelia, Nita (2013) Pengembangan Model CRM sebagai Sistem Informasi yang Terintegrasi dalam Kaitan Terhadap Kepuasan dan Loyalitas Konsumen. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FE/MJ. 13 547 |
| Call Number: | SE/31/13/237 |
| NIM/NIDN Creators: | 43109010208 |
| Uncontrolled Keywords: | CRM, service quality, perseptions, actual quality, customer satisfaction, customer loyalty |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 01 Oct 2013 13:05 |
| Last Modified: | 05 Oct 2022 07:13 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/16989 |
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