PENGARUH PELATIHAN, MOTIVASI KERJA DAN GAYA KEPEMIMPINAN TERHADAP KINERJA AGENT INBOUND DI CONTACT CENTER 121 PT KERETA API INDONESIA (PERSERO) JAKARTA (Studi kasus di Contact Center 121 PT Kereta Api Indonesia (Persero) Jakarta)

SUTIAWAN, MAMAN (2021) PENGARUH PELATIHAN, MOTIVASI KERJA DAN GAYA KEPEMIMPINAN TERHADAP KINERJA AGENT INBOUND DI CONTACT CENTER 121 PT KERETA API INDONESIA (PERSERO) JAKARTA (Studi kasus di Contact Center 121 PT Kereta Api Indonesia (Persero) Jakarta). S1-Sarjana thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to determine the effect of Training, Work Motivation and Leadership Style on Employee Performance of Agent Inbound Contact Center 121 PT Kereta Api Indonesia (Persero) Jakarta. This study was conducted on 75 respondents using quantitative descriptive approach with non probability sampling method using saturated sampling, data collection using questionnaires and data analysis used is multiple linear regression and processed with PLS version 3.2. Keyword : Training, Work Motivation, Leadership Style, Employee Performance Penelitian ini bertujuan untuk mengetahui pengaruh Pelatihan, Motivasi Kerja, dan gaya kepemimpinan terhadap Kinerja Karyawan Agent Inbound Contact Center 121 PT Kereta Api Indonesia (Persero) Jakarta. Penelitian ini dilakukan terhadap 75 responden dengan menggunakan pendekatan deskriptif kuantitatif dengan metode non probability sampling menggunakan jenuh sampling, pengumpulan data dengan menggunakan kuesioner dan analisis data yang digunakan adalah regresi linier berganda dan diolah dengan PLS versi 3.0. Kata Kunci : Pelatihan, Motivasi Kerja, Gaya Kepemimpinan, Kinerja Karyawan

Item Type: Thesis (S1-Sarjana)
Call Number: SE/31/20/037
NIM: 43115120061
Uncontrolled Keywords: Pelatihan, Motivasi Kerja, Gaya Kepemimpinan, Kinerja Karyawan
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 020 Library and Information Sciences/Perpustakaan dan Ilmu Informasi > 023 Personnel Administration/Personalia Perpustakaan > 023.8 In-Service Training/Pelatihan Layanan
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan
300 Social Science/Ilmu-ilmu Sosial > 360 Social Problems and Services/Permasalahan dan Kesejahteraan Sosial > 361 Unassigned/Belum Digunakan > 361.4 Group Work/Kelompok Kerja
600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 649 Child Rearing, Child Care, Home Care of Persons with Illness and Disabilities/Mengasuh Anak, Perawatan Orang Sakit dan Orang Lemah di Rumah > 649.6 Child Training/Pelatihan untuk Anak-anak
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Virda Syifa
Date Deposited: 28 Jan 2021 03:11
Last Modified: 28 Jan 2021 03:11
URI: http://repository.mercubuana.ac.id/id/eprint/55248

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