SISTEM INFORMASI HELPDESK DAN DASHBOARD LAYANAN PENGADAAN SECARA ELEKTRONIK (LPSE) (Studi Kasus : Kementerian Perdagangan)

WIDODO, SUGENG (2019) SISTEM INFORMASI HELPDESK DAN DASHBOARD LAYANAN PENGADAAN SECARA ELEKTRONIK (LPSE) (Studi Kasus : Kementerian Perdagangan). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

Helpdesk is a management system that handles customer needs related to services and questions. In the LPSE (Electronic Procurement Service) Ministry of Commerce (KEMENDAG) the helpdesk system is still using conventional system, it causes problems such as searching old data, difficulty in report making, high risk of information error, inaccurate information, information authorization, inaccuracy of information, and the need for excess effort in report generation. These problems result in poor quality of information and the inefficiency of the reporting process. In designing the helpdesk system the authors use waterfall method and fishbone analysis with PHP programming language and MySQL database. In this research resulted a web based helpdesk system that suits the needs of agencies. Keywords : helpdesk, information quality, reporting process efficiency, system, waterfall, fishbone, Electronic Procurement Service. Helpdesk merupakan sistem manajemen yang menangani kebutuhan konsumen terkait pelayanan maupun pertanyaan. Pada kegiatan LPSE (Layanan Pengadaan Secara Elektronik) Kementerian Perdagangan (KEMENDAG) sistem helpdesk yang diterapkan masih menggunakan sistem konvensional, hal ini menimbulkan permasalahan seperti pencarian data yang lama, kesulitan dalam pembuatan laporan, resiko kesalahan informasi yang tinggi, ketidak akuratan informasi, belum adanya otorisasi informasi, ketidaktepatan informasi, dan perlunya usaha berlebih dalam pembuatan laporan. Permasalahan tersebut berakibat pada buruknya kualitas informasi serta ketidakefisiennya proses pelaporan. Dalam merancang sistem helpdesk tersebut penulis menggunakan metode waterfall dan analisa fishbone dengan bahasa pemrograman PHP dan database MySQL. Pada penelitian ini dihasilkan suatu system helpdesk berbasis web yang sesuai dengan kebutuhan instansi. Kata Kunci : helpdesk, kualitas informasi, efisiensi proses pelaporan, sistem, waterfall, fishbone, Layanan Pengadaan Secara Elektronik.

Item Type: Thesis (S1)
Call Number: SIK/18/18/001
NIM: 41814010198
Uncontrolled Keywords: helpdesk, kualitas informasi, efisiensi proses pelaporan, sistem, waterfall, fishbone, Layanan Pengadaan Secara Elektronik.
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 020 Library and Information Sciences/Perpustakaan dan Ilmu Informasi > 025 Operations, Archives, Information Centers/Operasional Perpustakaan, Arsip dan Pusat Informasi, Pelayanan dan Pengelolaan Perpustakaan > 025.5 Service to Users/Layanan Kepada Pengguna Perpustakaan > 025.52 Reference and Information Services/Layanan Referensi dan Informasi > 025.523 Cooperative Information Services/Layanan Informasi
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 060 General Organizations, Foundations, and Museology/Organisasi-organisasi Umum, dan Museologi > 069 Museology (Museum science)/Museologi > 069.1 Museum Services to Patrons/Layanan Museum untuk Pelanggan > 069.16 Recreational Services/Layanan Rekreasi
300 Social Science/Ilmu-ilmu Sosial > 360 Social Problems and Services/Permasalahan dan Kesejahteraan Sosial > 369 Miscellaneous Associations/Aneka Ragam Perkumpulan
300 Social Science/Ilmu-ilmu Sosial > 360 Social Problems and Services/Permasalahan dan Kesejahteraan Sosial > 369 Miscellaneous Associations/Aneka Ragam Perkumpulan > 369.5 Service Clubs/Perkumpulan Layanan
300 Social Science/Ilmu-ilmu Sosial > 380 Commerce, Communications, Transportation (Perdagangan, Komunikasi, Transportasi) > 385 Railroad Transportation/Transportasi Kereta Api > 385.2 Activities and Services/Kegiatan dan Layanan
300 Social Science/Ilmu-ilmu Sosial > 380 Commerce, Communications, Transportation (Perdagangan, Komunikasi, Transportasi) > 386 Inland Waterway/Transportasi Pengangkutan di Daerah Pedalaman > 386.2 Activities and Services/Kegiatan dan Layanan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 651 Office Services/Layanan Kantor
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 651 Office Services/Layanan Kantor > 651.9 Office Services in Specific Kinds of Enterprises/Layanan Kantor untuk Perusahaan Tertentu
Divisions: Fakultas Ilmu Komputer > Sistem Informasi
Depositing User: Dede Muksin Lubis
Date Deposited: 21 Mar 2019 03:47
Last Modified: 21 Mar 2019 03:47
URI: http://repository.mercubuana.ac.id/id/eprint/48065

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