Items where Author is "Wibisono, Nurilla Gunawan"

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Thesis

Wibisono, Nurilla Gunawan (2013) Ingrasi Servqual dan Kano Model Ke Dalam QFD Sebagai Peningkatan Kualitas Pelayanan Di Pusat Akreditasi Lembaga Sertifikasi Komite Akreditasi Nasional. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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