Items where Author is "MARBUN, JAYANTI"

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Thesis

MARBUN, JAYANTI (2016) Analisis Kepuasan Pelanggan 3rd Party Terhadap Kualitas Jasa Logistik PT Cipta Krida Bahari ( CKB Logistik) Dengan Menggunakan Metode Servqual dan Importance Performance Analysis ( IPA ). S1 thesis, Universitas Mercu Buana.

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