SCHUURMAN, TASHIA AUGUSTA (2016) ANALISA PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH DAN LOYALITAS NASABAH PADA SALAH SATU BANK SWASTA DI JAKARTA (CABANG JAKARTA PUSAT). S2 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CD/553. 16 009 |
| NIM/NIDN Creators: | 55313120038 |
| Uncontrolled Keywords: | Kualitas Pelayanan, Kepuasan Nasabah, Loyalitas Nasabah |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 05 Mar 2016 09:59 |
| Last Modified: | 27 Apr 2017 08:11 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/6255 |
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