SITUMORANG, JONIS SUPARMAN (2017) ANALISA KUALITAS PELAYANAN KLAIM ASURANSI PT. XXX TERHADAP KEPUASAN NASABAH DENGAN METODE SERVICE QUALITY. S1 thesis, Universitas Mercu Buana.
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Abstract
ANALISA KUALITAS PELAYANAN KLAIM ASURANSI PT. XXX TERHADAP KEPUASAN NASABAH DENGAN METODE SERVICE QUALITY
| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 17 011 |
| NIM/NIDN Creators: | 41614120099 |
| Uncontrolled Keywords: | Kualitas layanan, metode servqual, analisis gap, Tangibles, bukti fisik, Reliability, handalan, Resp |
| Subjects: | 700 Arts/Seni, Seni Rupa, Kesenian > 750 Painting and Paintings/Seni Lukis dan Lukisan > 758 Other Subjects/Subjel Lainnya > 758.6 Industrial and Technical Subjects/Subjek Industri dan Teknik |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 04 Feb 2017 16:55 |
| Last Modified: | 01 Mar 2024 03:57 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/32648 |
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