Tinjauan Implementasi Balanced Scorecard sebagai sistem pengukur kinerja pada PT. Bank Tabungan Negara (PERSERO) Cabang Jakarta

Sulistini, Maria Theresia (2010) Tinjauan Implementasi Balanced Scorecard sebagai sistem pengukur kinerja pada PT. Bank Tabungan Negara (PERSERO) Cabang Jakarta. S1 thesis, Universitas Mercu Buana.

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Abstract

ABSTRACT Performance measurement focuses only on financial aspect to measure the executive performance is no more accomodating. Performance measurement with this system causes the company to focus only on short – term profit and tends to ignore the long-term continuity of the company’s life. Hence a comprehensive performance measurement concept is developet. Balanced Scorecard which consists of four perpectives : finacial perspektive, customers, inetrnal business process, and learning and development. The objective of this research is to look into PT. Bank Tabungan Negara (Persero) performance measurement that implements Balanced Scorecard. To achieve the objective, this research is conducted by using descriptive method to explain the existing empirical proof. The conclusion of Bank Tabungan Negara (Persero) Balanced Scorecard performance measurement is that amongst the four perspektives, there are unsatisfactory performance or under-achieved target. Therefore, the company is expected to increase the performance by balancing the performance of financial an non financial aspects in order to achieve its vision and mision.

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