ANALISA KINERJA PELAYANAN UNTUK MENINGKATKAN KEPUASAN PELANGGAN DENGAN MENGGUNAKAN METODE SERVQUAL ( SERVICE QUALITY ) DI RESTORAN RAWON SETAN CABANG BOGOR

Permana, Teguh (2013) ANALISA KINERJA PELAYANAN UNTUK MENINGKATKAN KEPUASAN PELANGGAN DENGAN MENGGUNAKAN METODE SERVQUAL ( SERVICE QUALITY ) DI RESTORAN RAWON SETAN CABANG BOGOR. S1 thesis, Universitas Mercu Buana.

[img]
Preview
Text (HAL COVER)
1. Hal Cover.pdf

Download (1MB) | Preview
[img]
Preview
Text (ABSTRAK)
2. ABSTRAK.pdf

Download (85kB) | Preview
[img] Text (BAB I)
3. BAB I.pdf
Restricted to Registered users only

Download (243kB)
[img] Text (BAB II)
4. BAB II.pdf
Restricted to Registered users only

Download (1MB)
[img] Text (BAB III)
5. BAB III.pdf
Restricted to Registered users only

Download (382kB)
[img] Text (BAB IV)
6. BAB IV.pdf
Restricted to Registered users only

Download (1MB)
[img] Text (BAB V)
7. BAB V.pdf
Restricted to Registered users only

Download (190kB)
[img] Text (BAB VI)
8. BAB VI.pdf
Restricted to Registered users only

Download (173kB)
[img] Text (DAFTAR PUSTAKA)
9. DAFTAR PUSTAKA.pdf
Restricted to Registered users only

Download (1MB)
Item Type: Thesis (S1)
Call Number CD: FT/IND. 13 088
Call Number: ST/16/13/112
NIM/NIDN Creators: 41609010023
Uncontrolled Keywords: Diagram Kartesius, ServQual Analysis, Kualitas Pelayanan, Gap 5 Skor
Divisions: Fakultas Teknik > Teknik Industri
Depositing User: Admin Perpus UMB
Date Deposited: 13 Sep 2013 15:54
Last Modified: 17 Nov 2022 02:17
URI: http://repository.mercubuana.ac.id/id/eprint/14725

Actions (login required)

View Item View Item